Which of the following is NOT a duty owed to a policyholder by the claims department?

The correct answer involves recognizing the responsibilities of a claims department in relation to policyholders. The claims department is entrusted with several crucial duties to ensure that policyholders are treated fairly and that their claims are handled appropriately.

The duty of fair dealing entails that the claims department must handle claims in an equitable manner, ensuring that policyholders are treated justly and without bias. Acting in good faith while settling claims means that the department should engage in honest practices, working diligently to fulfill the promises made in the policy. Additionally, compliance with state legislation regarding claims is a requirement that ensures the claims process adheres to the legal standards set by regulatory authorities.

Offering discounts to new clients, however, is not a direct duty of the claims department. This activity falls more within the marketing or underwriting areas of the insurance operation. While attracting new clients with discounts is a valid business practice, it does not relate to the specific roles and obligations of the claims department towards existing policyholders in the context of claims processing.

Thus, the answer highlights that among the options presented, offering discounts is not a duty inherent to the claims department's functions.