Which of the following is a technological advancement used in claims handling?

Using digital photos to complete damage assessments is a significant technological advancement in the claims handling process. This method leverages modern technology to streamline the assessment of damages, allowing for quicker claims processing and improved accuracy in evaluations. By enabling adjusters to view and assess damages remotely through digital images, insurers can reduce the time spent on-site and accelerate the decision-making process.

Furthermore, the use of digital photos enhances communication between policyholders and insurance companies, as claimants can easily submit images of damages through various platforms. This technology also helps in maintaining clear records for later reference, reducing the chances of disputes and improving overall customer satisfaction.

In contrast, mailing paper documents and hiring more adjusters represent traditional methods that do not capitalize on technological innovations. Conducting in-person interviews for every claim also reflects a more manual, time-consuming approach that technology seeks to enhance or replace. The emphasis on digital solutions demonstrates the industry's shift towards greater efficiency and improved service delivery in claims handling.