Which of the following actions by an insurance company is considered a deceptive practice?

Deliberate misinterpretation of policy language is categorized as a deceptive practice because it involves intentionally misleading consumers about the terms, conditions, or coverage of their insurance policies. This can create confusion for policyholders, leading them to make decisions based on incorrect information. Such actions undermine the integrity of the insurance process and can harm consumers, ultimately eroding trust in the insurance industry.

In contrast, providing clear policy information, offering comprehensive coverage options, and engaging with customers through social media are all practices that enhance transparency and customer service, fostering a positive relationship between the insurer and policyholders. These actions promote understanding and informed decision-making, which are essential for a fair insurance practice.