What is a primary role of service centers in insurance?

The primary role of service centers in insurance is to relieve agents of routine administrative tasks. This function allows agents to focus on higher-level activities, such as building relationships with clients, providing personalized service, and working on more complex issues that require their expertise. By handling administrative work, such as processing policy changes, answering general inquiries, and managing documentation, service centers streamline operations and improve efficiency within the organization. This operational support ultimately enhances the overall customer experience by allowing agents to allocate more time to strategic tasks rather than routine administrative duties.

On the other hand, while some service centers may assist with claims or support marketing efforts, they are not typically responsible for making pricing decisions or exclusively managing major claims. Their main focus is on improving operational efficiency by taking on the daily tasks that can overwhelm agents, thereby enhancing productivity in the insurance sales process.